Personal data processing policy
1. Introduction
1.1. 365APParel (hereinafter referred to as the “Company”, “we”, “our”, “us”) respects your privacy and is committed to handling any data you provide to us with the utmost care and in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR).
1.2. This Privacy Policy (hereinafter referred to as the “Policy”) explains:
1.2.1. what personal data we may collect about you in connection with: (i) providing our products and services; (ii) your interactions with us, via our website www.365apparel.co, email, social media or other channels; (iii) any other interactions with us;
1.2.2. how we collect, store, disclose, transfer, protect and process this data and for what purposes;
1.2.3. other important aspects, including the lawful grounds for processing the data, the periods for which we retain it, and your rights in relation to your data.
1.3. This Policy supplements any other terms agreed between you and the Company.
1.4. The terms used in the Policy have the same meaning as in the GDPR, including “data subject”, “personal data” and “data processing”.
1.5. We strive to make the Policy clear and accessible. If you have any questions, please contact us by email at privacy@365apparel.co and we will endeavour to respond as quickly as possible.
1.6. The Company reserves the right to change this Policy to reflect changes in data protection legislation or best practice. We will notify you of significant changes, but we recommend that you periodically check the latest version of the Policy on our website.
2. Personal data that we process
2.1. We collect your personal data in the following cases:
2.1.1. when you use our website (including data collected using cookies);
2.1.2. when you register for an account or subscribe to a newsletter;
2.1.3. when placing an order;
2.1.4. when contacting customer support or via social networks;
2.1.5. when participating in surveys, questionnaires or competitions;
2.1.6. during any other interaction with us through available channels.
2.2. Types of data that we may collect and process:
2.2.1. your name, email, phone number, delivery address and other contact information;
2.2.2. order and purchase history data;
2.2.3. information collected using cookies (details in section 11);
2.3. Information about payment data is processed only as part of the payment through our third-party payment providers and is not stored by the Company.
3. Purposes of processing your data
3.1. We use your personal data for the following purposes:
3.1.1. fulfilling your orders and providing goods and services;
3.1.2. sending marketing materials, notifications, promotions and news;
3.1.3. personalizing content on the website and in social networks;
3.1.4. improving the quality of services, analyzing website usage statistics, developing new offers;
3.1.5. processing your requests, comments or complaints;
3.1.6. administering surveys, competitions or events;
3.1.7. recording your purchase history to improve your customer experience;
3.1.8. conducting marketing research and data analysis for business development.
3.2. We process your data ourselves or through trusted third-party partners.
4. Legal grounds for processing personal data
4.1. Your consent
By accepting the terms of this Policy, you express your voluntary and unambiguous consent to the processing of your personal data in accordance with these terms. You can revoke your consent at any time by sending a request to privacy@365apparel.co . You can also unsubscribe from our newsletters by following the “unsubscribe” link in every email. Withdrawing your consent will not affect the lawfulness of any processing carried out before your withdrawal or our processing reliance on other lawful grounds set out below.
4.2. Other lawful grounds
Regardless of your consent, we may process personal data in the following cases:
4.2.1. to perform a contract between us, including processing your orders in accordance with the [Terms and Conditions];
4.2.2. to comply with obligations imposed by applicable law;
4.2.3. to protect our legitimate interests or the interests of third parties, including the purposes set out in paragraph 3 of this Policy, as well as other commercial interests and administrative purposes.
5. What if you refuse to provide data?
5.1. If the provision of data is required by law or as part of the performance of a contract between you and the Company and you refuse to provide it, we may be forced to cancel your order or service. In such a case, we will definitely notify you.
5.2. Although we can provide certain services without a full set of data, this may limit your ability to use the functions of the site, service or participate in promotions and events.
5.3. We may also receive information from public sources or from third parties if this is necessary to provide our services.
6. Transfer of data to third parties
6.1. We do not transfer your personal data to third parties, except in cases specified in this section or agreed with you.
6.2. Your data may be transferred to our partners to provide goods, services and fulfill the purposes set out in this Policy.
6.3. We may also transfer data to the following categories of third parties:
6.3.1. email service providers;
6.3.2. analytics platforms (e.g. Google Analytics);
6.3.3. payment processing services and retail platforms (e.g. Stripe);
6.3.4. logistics companies providing delivery (e.g. DHL);
6.3.5. other third parties if you have consented to their use, such as social networks or platforms for conducting surveys and competitions.
6.4. We require all third party service providers to comply with data protection standards in accordance with the GDPR.
7. International data transfers
7.1. Where necessary, data may be transferred outside the European Economic Area (EEA).
7.2. We ensure that such transfers only take place where one of the following conditions applies:
7.2.1. the transfer takes place to countries recognized by the EU as ensuring an adequate level of data protection;
7.2.2. the transfer takes place in accordance with the provisions of Article 46 of the GDPR, including the use of standard contractual clauses;
7.2.3. the transfer is permitted by other means provided for by the GDPR.
8. Your rights as a data subject
According to the GDPR, you have the following rights:
8.1. to request a copy of the personal data we hold about you;
8.2. to have any incorrect or incomplete data corrected;
8.3. to request that your data be deleted;
8.4. to restrict the processing of data;
8.5. to transfer your data to other organizations;
8.6. to object to the processing of your data in certain cases;
8.7. to lodge complaints with the competent authorities if your rights have been violated.
These rights are subject to the conditions provided for in the GDPR. To exercise them, please write to us at privacy@365apparel.co. Privacy Policy — 365APParel.
9. Storage and protection of personal data
9.1. We only retain your data for as long as necessary to provide you with the goods and services you have requested. We generally retain personal data for as long as necessary to fulfil the following purposes:
9.1.1. fulfilling your orders and contracts;
9.1.2. responding to your queries or resolving any issues you may have;
9.1.3. supporting your consent to receive marketing communications;
9.1.4. providing our services in the long term;
9.1.5. complying with legal requirements (e.g. for accounting and other record keeping).
9.2. If you choose to cancel your account, we will take steps to delete your data after all necessary transactions have been completed (for example, fulfilling outstanding orders or resolving disputes).
9.3. To ensure data security, 365APParel uses information security standards, including SSL encryption for online payments and secure servers that are not publicly accessible.
9.4. Despite our efforts, no system can be 100% secure. In the event of loss or unauthorized access to your data, we will notify you as soon as possible.
9.5. You are responsible for maintaining the security and confidentiality of your logins and passwords for accessing our site.
10. Links to third-party sites
10.1. Our site may contain links to third-party sites that are not under our control. We are not responsible for their content, privacy policies or level of data protection.
10.2. Before providing any data on such third party websites, please make sure you read their privacy policy.
11. Use of cookies
11.1 Cookies are small text files that are saved in your browser or device. They are used to improve the website and analyse user behaviour.
11.2. We use cookies to:
11.2.1. ensure the functionality of the website, including the shopping cart and online checkout;
11.2.2. analyse website traffic to improve user experience;
11.2.3. remember your preferences, such as language or region;
11.2.4. personalise content and advertising.
11.3. You can control cookies through your browser settings. However, disabling cookies may affect your access to the website’s functionality.
12. Questions and Complaints
12.1. If you have any questions or complaints regarding our privacy policy, you can contact us by email at privacy@365apparel.co. We aim to resolve your queries promptly.
12.2. You may also lodge a complaint with your local data protection supervisory authority if you believe that your rights have been violated.